Membership, the Safety Inspection, and pay-as-you-go support — exactly what each one covers, so there are no surprises later.
AssetFort membership
Every tier — Essential, Protect and Commercial — includes exactly the same features. Only the price changes, scaled to your system size.
Included in every tier
Telephone and email technical support
Remote troubleshooting and diagnostics
Wi-Fi and internet connection assistance
Reconnection after broadband or router changes
Password recovery and account assistance
Monitoring portal support
Remote inverter and battery configuration
Investigation of performance concerns
Manufacturer warranty support and fault diagnosis
Liaison with manufacturers where required
Annual remote system health review
Priority response over non-members
Smart tariff and export guidance
Future upgrade advice
Not included, at any tier
Replacement hardware and consumable items
Site visits and electrical repairs
Labour to replace failed components
Manufacturer charges where warranties have expired
Third-party equipment not supplied by Fort Energy
Additional system upgrades or expansions
Anything on the "not included" list is never a surprise charge — it's always quoted separately, in writing, before any work begins.
Renewable Energy Safety Inspection
A limited-scope Electrical Installation Condition Report (EICR), recommended every five years, and required once before a system not originally installed by Fort Energy can join AssetFort.
Covered by the inspection
Solar PV
Battery energy storage system
Inverter(s)
EV charging equipment
Dedicated distribution equipment
Export limitation equipment
Monitoring hardware
Earthing and protective devices
You receive
A detailed written report
A system health score
Engineering recommendations
A safety certificate, if your system passes
Not included in the inspection fee
Any remedial work identified — always quoted separately, before work starts
Replacement parts or labour to fit them
Pay-as-you-go rate card
If you'd rather not join AssetFort, or need something outside your membership's scope, here's what it costs billed individually.
Service
Typical charge
Telephone support (up to 30 minutes)
£45
Remote diagnostics
£75
Wi-Fi / router reconfiguration
£95
Remote inverter programming
£95
Remote troubleshooting session
£95
Site visit
From £180 + travel
Ready to join?
Book your inspection and start your membership in one checkout.